Privacy Policy for Luminary Lens Studios

This Privacy Policy describes how Luminary Lens Studios ("we," "us," or "our") collects, uses, and shares information about you when you use our website, luminarylensstudios.com (the "Site"), and our services. This policy applies to all users of our Site, including visitors, registered users, and clients who book studio time or hire photographers through our platform.

Luminary Lens Studios is committed to protecting your privacy. We understand the importance of maintaining the confidentiality of your personal information and are dedicated to complying with all applicable privacy laws and regulations, including the California Consumer Privacy Act (CCPA) where applicable.

Data Collection

Information You Provide to Us

We collect information you provide directly to us, such as when you create an account, book a studio, hire a photographer, contact customer support, or participate in surveys or promotions. This information may include:

• Personal Information: Your name, email address, phone number, postal address, and date of birth.
• Account Information: Username, password, and security questions.
• Payment Information: Credit card details, billing address, and transaction history. (Note: Payment processing is often handled by a third-party payment processor, and we may not directly store your full credit card information.)
• Booking Information: Studio preferences, dates and times of bookings, photographer preferences, and project details.
• Communications: Records of your communications with us, including emails, chat logs, and phone calls.
• Content You Submit: Any photos, videos, or other content you upload to our platform.

Information We Collect Automatically

We automatically collect certain information about your device and usage of our Site, including:

• Log Data: IP address, browser type, operating system, referring website, pages visited, and timestamps.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity. You can control cookies through your browser settings. See our Cookies Policy for more information.
• Device Information: Device model, operating system, and unique device identifiers.
• Location Information: We may collect your approximate location based on your IP address.

Information from Third Parties

We may receive information about you from third parties, such as social media platforms (if you connect your account to our Site) and marketing partners.

Data Usage

We use the information we collect for the following purposes:

• To Provide and Improve Our Services: To operate our Site, process bookings, connect you with photographers, personalize your experience, and improve our services.
• To Communicate with You: To send you booking confirmations, updates, promotional materials, and customer support responses.
• To Process Payments: To process payments for studio rentals and photographer services.
• To Prevent Fraud and Abuse: To detect and prevent fraudulent activity and misuse of our Site.
• To Comply with Legal Obligations: To comply with applicable laws and regulations.
• For Marketing Purposes: To send you newsletters, special offers, and other promotional materials. You can opt out of these communications at any time.
• For Research and Analytics: To analyze usage trends and improve our Site and services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online.
• Secure Storage: We store your personal information on secure servers with limited access.
• Regular Security Audits: We conduct regular security audits to identify and address vulnerabilities.
• Employee Training: We train our employees on data security best practices.

Despite these measures, no security system is impenetrable. We cannot guarantee the absolute security of your personal information. In the event of a data breach, we will notify you as required by applicable law.

Data Sharing

We may share your personal information with the following categories of recipients:

• Service Providers: We share information with third-party service providers who assist us with payment processing, data analytics, email marketing, and other services.
• Photographers: If you book a photographer through our Site, we will share your contact information and project details with the photographer.
• Studios: If you book a studio through our Site, we will share your contact information and booking details with the studio.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• Affiliates: We may share information with our affiliates for marketing and other purposes.

We do not sell your personal information to third parties.

Cookie Policy

Our website uses cookies to improve your browsing experience and provide personalized services. Cookies are small text files that are stored on your device when you visit our website.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a longer period).

For more detailed information about the cookies we use and how to manage your cookie preferences, please see our Cookies Policy.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Portability: You have the right to receive your personal information in a portable format.

To exercise these rights, please contact us using the contact information below. We will respond to your request within a reasonable timeframe.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Last Updated" date at the top of this policy. Your continued use of our Site after the posting of changes constitutes your acceptance of the revised policy.

Last Updated: October 26, 2023